Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. Genesys will pay Interactive Intelligence holders $60.50 a share in cash, the companies said in a statement Wednesday.In respect to this, who owns Interactive Intelligence?
Interactive Intelligence Group, Inc.
Also, who bought Genesys? Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion in late 1999.
Similarly, it is asked, when did Genesys acquire Interactive Intelligence?
In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.
What is PureConnect?
Genesys PureConnect is a unique all-in-one multi-channel engagement Marketing system that is simple to administer, flexible and adaptable to an organization's needs– available to run both on-premise or in the cloud. PureConnect is built to integrate with all your other systems.
What is i3 phone system?
I3-Call™ provides a hosted Avaya Aura PBX, the gold standard in enterprise VoIP systems and the leading system in use by PSAPs. In practical terms, the Synergem SIP SOA enables organizations to “communications-enable” any system or application, offering practical benefits such as: An extremely small resource footprint.When was Genesys founded?
1990
What is Interactive Intelligence in computer science?
It refers to the process of building computers that can analyze data and then act accordingly. Artificial Intelligence is the concept, and Machine Learning is the action. Together, they create the basis of the II field.What is a pure cloud offering?
PureCloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. PureCloud is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment that provides secure access to organizations around the world with a marginal IT footprint.What is Genesys tool?
Genesys is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.What is Genesys PureCloud?
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more.What is Genesys Framework?
The Genesys Framework is a mandatory part of any Genesys-based interaction management system. It provides functions required for the normal operation of any Genesys solution: Configuration centralizes processing and storage of all the data required for Genesys solutions to work within a particular environment.What is Genesys PureEngage?
Genesys PureEngage is the Genesys Customer Engagement Platform for the enterprise. Extensive customizability through open APIs and web standards lets you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.What does Genisys mean?
Acronym. Definition. GENISYS. General Identification System (computer system for biological identifications)How much is Genesys worth?
Genesys, a 25-year-old company that sells technology for customer service organizations, disclosed a $900 million investment on Thursday from private equity firm Hellman & Friedman. The deal values Genesys at $3.8 billion, said Genesys CEO Paul Segre.What is the genesis company?
Genesis Motor. Genesis Motor, LLC, commonly referred to as Genesis, is the luxury vehicle division of the South Korean vehicle manufacturer Hyundai Motor Group.How many employees work at Genesys?
5,935
What is a Genesys Engineer?
EDCi provides infrastructure and call center technology services and solutions to clients throughout the Wisconsin and the Midwest. The Genesys Engineer will have responsibility for designing, configuring, developing , implementing and supporting Genesys technologies.What is Genesys IVR?
IVR stands for “interactive voice response,” and is a technology that allows a computer to interact with humans through the use of voice applications or by touch on a telephone keypad. IVRs give users a menu of automated prompts from which they can select.What is Genesys CIC?
Customer Interaction Center (CIC) Customer Interaction Center® (CIC) is the core of the overall PureConnect platform of products. CIC releases after 2017 R1 began using the new name PureConnect to represent the overall Customer Interaction Center platform and its suite of products.What is Customer Interaction Center?
definition from WhatIs.com A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. A contact center is generally part of an enterprise's overall customer relationship management (CRM). 
