In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.Also know, who bought Interactive Intelligence?
Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. Genesys will pay Interactive Intelligence holders $60.50 a share in cash, the companies said in a statement Wednesday.
Also Know, what is Genesys PureConnect? Genesys PureConnect is a unique all-in-one multi-channel engagement Marketing system that is simple to administer, flexible and adaptable to an organization's needs– available to run both on-premise or in the cloud. PureConnect is built to integrate with all your other systems.
Similarly, you may ask, who owns Interactive Intelligence?
Interactive Intelligence Group, Inc.
When was Genesys founded?
1990
What is i3 phone system?
I3-Call™ provides a hosted Avaya Aura PBX, the gold standard in enterprise VoIP systems and the leading system in use by PSAPs. In practical terms, the Synergem SIP SOA enables organizations to “communications-enable” any system or application, offering practical benefits such as: An extremely small resource footprint.What is Interactive Intelligence in computer science?
It refers to the process of building computers that can analyze data and then act accordingly. Artificial Intelligence is the concept, and Machine Learning is the action. Together, they create the basis of the II field.What is Genesys PureCloud?
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more.What is a pure cloud offering?
PureCloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. PureCloud is built on top of Amazon Web Services (AWS) and uses a distributed cloud environment that provides secure access to organizations around the world with a marginal IT footprint.What is Genesys PureEngage?
Genesys PureEngage is the Genesys Customer Engagement Platform for the enterprise. Extensive customizability through open APIs and web standards lets you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.What is Genesys tool?
Genesys is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.What is Genesys technology?
Genesys, (also known as Genesys Telecommunications Laboratories, Inc.), is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software.What is pure connect?
Pure Connect is a streaming service that uniquely offers music streaming alongside live radio. It has recently spread its wings, launching in the US as well as in the UK.What is Genesys CIC?
Customer Interaction Center (CIC) Customer Interaction Center® (CIC) is the core of the overall PureConnect platform of products. CIC releases after 2017 R1 began using the new name PureConnect to represent the overall Customer Interaction Center platform and its suite of products.What is Customer Interaction Center?
definition from WhatIs.com A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. A contact center is generally part of an enterprise's overall customer relationship management (CRM).Who are Genesys competitors?
The top 10 competitors in Genesys Telecommunications Laboratories' competitive set are Five9, Aspect, Talkdesk, Avaya, West, NICE inContact, RingCentral, BroadSoft, Serenova and TTEC.How much is Genesys worth?
Genesys, a 25-year-old company that sells technology for customer service organizations, disclosed a $900 million investment on Thursday from private equity firm Hellman & Friedman. The deal values Genesys at $3.8 billion, said Genesys CEO Paul Segre.What is the genesis company?
Genesis Motor. Genesis Motor, LLC, commonly referred to as Genesis, is the luxury vehicle division of the South Korean vehicle manufacturer Hyundai Motor Group.How many employees does Genesys have?
5,935
